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Session Overview

Effective return to work interviews are critical as they reduce the future occurrence of absence. More than this, they are helpful to an organisation, identifying problems in the workplace or at home which impact on work. Furthermore, they illustrate the importance an organisation places on attendance management. Therefore, It is essential that return to work interviews are conducted because they show employees that: you have noticed their absence; you are concerned about their absence; and you want to help them improve their attendance record.

Who’s it For?

This programme is aimed at two distinct groups. First, top management, including directors, and other senior personnel in the organisation involved with the following: operations, human resources, training, finance and occupational health. Second, middle and first line managers who are new to the management of teams.

What’s Covered?

The Process

  • ​Understanding the organisations

  • parameters on absence.

  • Appreciating trigger points.

  • Benefits of interviews for the

  • employee, the line manager and the organisation.

Spotting Trends​

  • Highlighting the persistent absentee.

  • Looking at specific team absence.

  • Using other resources: Occupational Health, Employee Assistance Programme.

Competencies of Interviewing Managers

  • ​Listening and Questioning.

  • Understanding different personalities.

  • Demonstrating empathy.

  • Being firm but fair.

  • Escalating to the disciplinary process.

Active Session
  • ​Applying the learning and theory to reality.

  • Case studies.

  • Practice session.


Session Benefits

  • Understand the importance of return to work interviews.​

  • Identify and learn the key skills required to conduct an effective return to work interview. 

  • Be able to deal persistent absentees in a professional manner. 

  • Practice your new skills with realistic scenarios, leaving you better prepared to deal with the real thing. 


Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email

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