Pension Expert In Financial Services - Glasgow - Learning Professional
Rate: £275 - £375 per day (Depending on Experience) to include Travel and Accom.
Duration: 30 Days Work
Number of resources required: 1Trainers (unless 2 excellent applicants and then it would be shared)
Preferred Start Date: ASAP
Location/s: Glasgow G3
Mixture of home based work and office at below address. Will need to spend time onsite to scope and understand the requirement including listening to calls, observing current stages of the operational process, meeting with stakeholders, etc. When not required onsite and designing this can be from done from home.
From a strong Financial Services background ideally in a call centre
Excellent knowledge of Defined Benefit /Final Salary Pension schemes
Experienced in both training design and facilitation
The requirements are:
Currently the call centre process is fragmented with each section having people completing the work specifically for that section – the client is wanting the whole team to be multiskilled and enabled to deliver the full end to end process of assessing and working the cases through to resolution. The associate will need design experience as well as experience in facilitation.
We have 30 days in budget which covers scoping and design of the content.
If you are interested please reply with your CV in Word ASAP. firstname.lastname@example.org
Just to manage expectations… Please be aware that if you are successful in your application that as part of the vetting process for our clients you will be asked to complete various checks including holding current business insurances.
The costs of these checks are minimal but will be at your expense and only once the work is confirmed.