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Mediation Training - 6 Days


Session Overview

This is a 6 day course aimed at training individuals in the skills, tools and techniques they need to be competent mediators. The course will teach you how to manage the mediation process, the skills you need while working with individuals and the different approaches you can take while working with parties in the joint meeting. The course will also enable you to explore your own attitudes towards conflict and how these can help (and hinder) your ability to mediate.


Who’s it For?

Any individuals who wish to train to be a mediator either within their own organisation or to work independently supply mediation as a service to others.

What’s Covered?

What is Conflict?

  • ​Understanding what conflict is and why it occurs

  • How to spot conflict in your team

  • Understanding your conflict style and how this affects your approach

  • Understanding how people react when in conflict

What is the Science Behind Mediation?

  • ​What are the psychological theories that shape how we deal with conflict

  • What are the benefits to your staff, team and the business of dealing with conflict

  • Why is mediation so effective?

  • Different mediation models?

What is the Process for Dealing with Conflict?

  • ​5 steps to use for dealing with conflict

  • Managing the mediation process

  • Managing the people

  • Key Skills:

  • Active Listening, Questioning Problem Solving, Gaining Agreement

Practice Makes Perfect

  • Role-plays to help you practice managing process and when to use what skills

  • Feedback from your colleagues

  • Dealing with specific questions​

Next Steps

  • ​Planning your next steps – What are you going to do now you’ve got the skills?

  • Where can you go to get some experience?


Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email

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