Mediation

Mediation is a process of dispute resolution in which an objective third party (the mediator) facilitates a series of private and joint meetings with the parties to identify a mutually acceptable and appropriate resolution.

Mediation is a voluntary, safe and confidential process which addresses the underlying (root) causes of conflict or tension. Mediators create the conditions for dialogue using a non-adversarial, non-partisan approach. The final outcome of mediation is agreed by the parties, not the mediator.

Mediation has many benefits - not just for the parties but for their teams, managers and employers:

  • Mediation places responsibility for the resolution of a dispute directly with the parties.

  • Mediation creates a safe place for all sides to have their say and to be heard. 

  • Mediation stops disputes escalating out of control. 

  • Mediation reduces the stress and anxiety commonly associated with conflict. 

  • Mediation reduces the cost of conflict and reduces the risk of litigation.

  • Mediation contributes to a more harmonious and productive working environment. 

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