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Managing Conflict - 1 Day Workshop

Session Overview

Imagine a world where everyone agreed with everyone else all the time… it’s not very realistic is it! Being able to manage conflict in a positive way is a skill that once attained, can be used over and over again. This workshop will help participants get to grips with conflict, identify their natural conflict management style and identify when they might be better to adopt a different style to aid conflict resolution.

Who’s it For?

Managers who want to improve their ability to resolve conflicts within teams and with individuals in a positive way and resulting in a positive outcome.

What’s Covered?

Conflict-Healthy or a Hindrance?

  • ​Defining conflict & why it occurs

  • Healthy or a hindrance?

  • Benefits of being able to manage conflict effectively and the risks of ignoring it

  • Learn the value of defusing situations

Conflict Management Styles

  • ​Explore 5 conflict handling modes

  • Identify your own natural conflict handling mode

  • Learn when to use the different modes

  • The consequences of under-using or over-using a particular mode

Putting it All Into Practice

  • ​Understanding different personality and organisation types

  • Using realistic scenarios, practice using the different conflict handling styles and receive feedback from the group and an experienced facilitator

Development Planning

  • ​Discuss potential or existing conflict situations and plan a strategy for managing effectively

  • Modifying your behaviour to minimise conflict situations

Session Benefits

  1. ​Appreciation of how conflict and its effective resolution can be a benefit

  2. Identify your natural conflict handling style and the styles that might need development

  3. Practice your conflict management style in a safe environment

Workshops are delivered by experienced training and development professionals

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email

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