Session Overview

This session will be an interactive workshop focusing on how you, as people managers can have the confidence to tackle those difficult situations where team members have fallen out, are not talking and you need them working together. The session will look at what you can do, how you do it and what you can expect from it. There will also be some guidance on where to draw the line and call in the cavalry.

Who’s it For?

Any managers who want to improve their confidence, skills and abilities in dealing with conflict within their team.

What’s Covered?

What is Conflict?
  • ​Understanding what conflict is and why it occurs

  • How to spot conflict in your team

  • Understanding your conflict style and how this affects your approach

What is the Science Behind Mediation?

  • ​What are the psychological theories that shape how we deal with conflict

  • What are the benefits to your staff, team and the business of dealing with conflict

What is the Process for Dealing with Conflict?


  • ​When to step in, when to leave it

  • 5 steps to use for dealing with conflict

  • 3 key skills to a successful outcome

  • Your role as manager, who owns the problem, who owns the solution

  • When to call in the experts

Practice Makes Perfect
  • ​Some short role-plays to help you practice managing process and when to use what skills.

  • Feedback from your colleagues

  • Dealing with specific questions

Next Steps

  • Planning how you approach the one you’ve been avoiding!

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email