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Communicating Effectively Training

Session Overview

Communication has evolved to match the technology driven world we live in today. It retain its critical importance but its methods have changed and adapting to these can be difficult. Email, phone, and now Zoom - each poses its own unique set of challenges but when used correctly can prove a powerful tool in getting work done effectively and efficiently. This session can help you do so and avoid the technology's pitfalls. 

Who’s it For?

This session will benefit anyone who wants to maximise theirs and their contacts' productivity by communicating more effectively not just for today but forever.

What’s Covered?

Email Etiquette

  • ​How and when to use email/or not

  • What it feels like to receive an abrupt email

  • How to mentally prepare yourself for an email session

  • Using your blackberry

  • Presentation

Communication- The Phone Call​

  • Setting clear objectives and clarifying outputs required of the recipient

  • Coaching

  • Constructive feedback over the phone

Grammar- "Getting it Write"

  • Consider the audience

  • Concise and clear messages

  • Precise and concise instructions that encourage action

  • The importance of preparing team and client messages correctly​

Changing Behaviours
  • ​Risks to not changing

  • Sharing learning on actual examples of poor communications

  • Coaching post training activity to ensure a real change​


Session Benefits

  • Learn to navigate a number of communication methods and how to use each effectively.

  • A clear understanding of the advantages of email etiquette.

  • Understanding the need to change current behaviours.

  • Opportunity to work with a trainer one-to-one on your own communication style.


Workshops are delivered by experienced training and development professional.

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email

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