Communicating Effectively Training

Session Overview

We live life at a busy and frantic pace these days, for the most part this is fun but the pace has a knock on effect on the way we communicate with our friends and colleagues. This may result as an example in poorly written emails which are unwelcome into the recipient’s mailbox. This session will give you the opportunity to reflect on your own communication style both written and verbal so that you may get the best out of those you communicate with.

Who’s it For?

Anyone who wants to maximise theirs and their contacts' productivity by communicating more effectively not just for today but forever. You have to want to change your behaviour to enjoy this session!

What’s Covered?

Email Etiquette

  • ​How and when to use email/or not

  • What it feels like to receive an abrupt email

  • How to mentally prepare yourself for an email session

  • Using your blackberry

  • Presentation

Communication- The Phone Call​

  • Setting clear objectives and clarifying outputs required of the recipient

  • Coaching

  • Constructive feedback over the phone

Grammar- "Getting it Write"

  • Consider the audience

  • Concise and clear messages

  • Precise and concise instructions that encourage action

  • The importance of preparing team and client messages correctly​

Changing Behaviours
  • ​Risks to not changing

  • Sharing learning on actual examples of poor communications

  • Coaching post training activity to ensure a real change​


Session Benefits

  1. A clear understanding of the advantages of email etiquette

  2. Understanding the need to change current behaviours

  3. Opportunity to work with a trainer 1:2:1 on your own communication style


Workshops are delivered by experienced training and development professional.

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email