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Business Process Mapping - 1 Day Workshop

Session Overview

  • What is a process, what is a system?

  • Why should we care about processes & systems?

  • Why map processes?

  • How to map processes

    • Conventions

    • Overview process maps

    • Detailed process maps

    • Scoping issues – where to draw the line/boundaries

    • Variations – specific purposes of individual process maps

    • Identifying process steps, inputs, outputs and how not to mix them up

    • Mapping what is actually there (warts and all!)

    • Mapping what you’d like to see (a ‘future perfect’)

    • Operational definitions / variables => inputs and outputs

    • Transports and lags (for stocks and information)

    • Feedback and feed-forward loops, and when to map sequences, when to map stock/information flows

  • When to do it

  • Who to do it

  • Using software to record process maps

  • Other benefits and challenges


The delivery style is very participative, using real examples drawn from the situations and contexts of those present.

At each stage participants practice each key stage of process mapping, as well as discussing the various pros and cons of each stage, in the context of their own situations.


Each participant receives a workbook that not only contains all the reference material but also all the activities, so each participant creates their own meaning a records in their own workbook to take away.


The final activity involves bringing it all together by mapping a real organisation process, in small groups, so that there is some immediate return on investment on the course. In this activity participants will see for themselves some of the interpersonal dynamics and challenges that arise when people get together to map something – potential conflicts due to each having a different perspective. The final learning here is the need to focus on the facts and treat people with respect in order to achieve the desired outcome.

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email

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