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Active Listening Training

Session Overview

Listening is one half of communication and communication is one of the most important skills needed to excel in the workplace. Therefore, it is vital to be a good listener and an active one. The session focuses on developing your listening skills to improve your own effectiveness at work through a series of interactive tasks. Throughout the day, you will learn what Active Listening is, why it is important and how to use the skills most effectively within the workplace.

Who’s it For?

As an essential skill for all members of staff, this session will benefit all and equip them to be more effective in communicating within the workplace. 

What’s Covered?

What is Active Listening?

  • Build an understanding of what Active Listening is and when it should be used.

  • Interpersonal skills and the link with Active Listening

  • The key components of Active Listening

How Do I Demonstrate Active Listening?

  • ​What are your hooks and triggers

  • Speaking from the ‘I’

  • Understanding Body Language

What is the Science Behind Active Listening?

  • Relevant Research

  • Why is active listening so effective

  • Why is Active Listening important within the modern workplace

Practice Makes Perfect
  • ​Some short role-plays to help you practice managing process and when to use what skills.

  • Feedback from your colleagues

  • Dealing with specific questions


Session Benefits

  • ​Understand the difference between Active and Passive listening and the great benefits of the former. 

  • Know how to activate your Active Listening and demonstrate it to others. 

  • Improve your relationships with your colleagues and management.

  • Practice your newly learned skills with realistic scenarios and the feedback of your colleagues.

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email

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