Active Listening Training
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Session Overview
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Listening is one half of communication and communication is one of the most important skills needed to excel in the workplace. Therefore, it is vital to be a good listener and an active one. The session focuses on developing your listening skills to improve your own effectiveness at work through a series of interactive tasks. Throughout the day, you will learn what Active Listening is, why it is important and how to use the skills most effectively within the workplace.
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Who’s it For?
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As an essential skill for all members of staff, this session will benefit all and equip them to be more effective in communicating within the workplace.
What’s Covered?
What is Active Listening?
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​​Build an understanding of what Active Listening is and when it should be used.
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Interpersonal skills and the link with Active Listening
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The key components of Active Listening
How Do I Demonstrate Active Listening?
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​What are your hooks and triggers
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Speaking from the ‘I’
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Understanding Body Language
What is the Science Behind Active Listening?
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Relevant Research
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Why is active listening so effective
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Why is Active Listening important within the modern workplace
Practice Makes Perfect
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​Some short role-plays to help you practice managing process and when to use what skills.
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Feedback from your colleagues
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Dealing with specific questions
Session Benefits
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​Understand the difference between Active and Passive listening and the great benefits of the former.
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Know how to activate your Active Listening and demonstrate it to others.
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Improve your relationships with your colleagues and management.
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Practice your newly learned skills with realistic scenarios and the feedback of your colleagues.
Date & Venue
Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.
Contact Details
For more information and costs please contact us on 0345 4599710 or email admin@pvhr.com
