Session Overview

This session will be an interactive workshop focusing on developing your listening skills to improve your own effectiveness at work. During the day you will learn what Active Listening is, why it is important and how to use the skills most effectively within the workplace.

Who’s it For?

This is an essential skill for all members of staff and will equip them to be more effective in hearing the message.

What’s Covered?

What is Active Listening?

  • Build an understanding of what Active Listening is and when it should be used.

  • Interpersonal skills and the link with Active Listening

  • The key components of Active Listening

How Do I Demonstrate Active Listening?

  • ​What are your hooks and triggers

  • Speaking from the ‘I’

  • Understanding Body Language

What is the Science Behind Active Listening?

  • Relevant Research

  • Why is active listening so effective

  • Why is Active Listening important within the modern workplace

Practice Makes Perfect
  • ​Some short role-plays to help you practice managing process and when to use what skills.

  • Feedback from your colleagues

  • Dealing with specific questions


Session Benefits

  • ​A chance to discuss the different situations you face at work and how these skills will improve both you effectiveness and confidence in dealing with the situation.

  • Build your personal action plan to ensure success

Date & Venue

Date will be agreed once booking has been confirmed.
This training course can be run at your premises or we can provide a training venue.

Contact Details

For more information and costs please contact us on 0345 4599710 or email