Mediation

Mediation is a process of dispute resolution in which an objective third party (the mediator) facilitates a series of private and joint meetings with the parties to identify a mutually acceptable and appropriate resolution.

Mediation is a voluntary, safe and confidential process which addresses the underlying (root) causes of conflict or tension. Mediators create the conditions for dialogue using a non-adversarial, non-partisan approach. The final outcome of mediation is agreed by the parties, not the mediator.

Mediation has many benefits - not just for the parties but for their teams, managers and employers:

1. Mediation places responsibility for the resolution of a dispute directly with the parties.
2. Mediation creates a safe place for all sides to have their say and to be heard. 
3. Mediation stops disputes escalating out of control.
4. Mediation reduces the stress and anxiety commonly associated with conflict.
5. Mediation reduces the cost of conflict and reduces the risk of litigation.
6. Mediation contributes to a more harmonious and productive working environment. 
7. MEDIATION REALLY WORKS!

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